Question:
Dear Tech & AGEing:  I’m a 71-year-old woman living in a rural town in Western Massachusetts and my husband is in his 80’s.  I have several devices in my home, including a smartphone, a tablet, and a computer.  We use the Internet for some shopping purchases and communications online.  However, I’m confused about what the latest in technology has to offer me, particularly Artificial Intelligence.  I hear a great deal about it in the media, but what does it all mean for us?  Can the technology be helpful?  Should I be worried about some of what I read and hear about with AI? 

Thanks,
Lin S.

Tech & AGEing Answer:

Dear Lin S.  Here’s the bottom line:  Artificial Intelligence (AI) has been around for a good deal longer than most realize as the backbone behind our advanced tech devices.  It’s the intelligent power that enables the devices that you’re using, such as your smart phone, your tablet and even your own personal computer.  Here’s a definition of AI, but also check the Learn More resources below for more information.  If you have a voice assistant (as many older adults have in their homes), AI helps these devices continuously learn about your personal preferences.  It can then provide you with vital information, such as local weather updates and alerts, reminders to reorder important medications and supplies, and enhance your entertainment by playing the music you most want to hear.

AI works to provides data for precise directions when we’re driving or walking. It’s also the intelligence behind linking our medical data information for our health providers, to offer a better system of health care.

With AI, our tech devices also offer a way to reduce social isolation and loneliness and help connect us to our family, friends, and community.  We can engage with others via video chats, by taking remote learning and exercise classes, as well as bridge geographical distances by attending classes and meet-up social clubs located in other areas. 

When you’re on the go, a smartwatch helps monitor health and wellness (daily fitness, heart rate, and other health features) and offers a layer of safety and security when going out for a walk.  The fall protection feature on a smartwatch is also able to detect falls and contact emergency services. 

Back in your home, the AI-powered voice assistant will provide updates on the weather, home deliveries, up-to-date local and national news, and more.  Smart tech thermostats, appliances, lighting, and security systems, all assist in making aging well in the home an ongoing opportunity for older adults.

More recently, GenAI (Generative AI), offers a more intuitive AI technology that brings additional benefits for older adults. The GenAI technology can provide added personalization when using technology devices, a critical component to assist in addressing social isolation and loneliness.  GenAI technology provides much-needed support with these challenges. Companionship can be provided in the form of interactions with virtual assistants or chatbots, engaging in real-time conversations and/or providing information, helping to ease feelings of loneliness and boredom.   

GenAI tech tools can also assist users with the details in travel planning and implementation.  GenAI tech behind interactive games also help to sustain and build cognitive skills, an important element of our overall mental health. 

Concerns:  While there are articles that have been written about a not-too-distant future where robots take over the world, there are some real issues tech users need to address today concerns that are approachable and manageable: protecting privacy and ensuring tech devices are secure.  Here are a few steps to take: 1) Check the terms and conditions and privacy options when initially engaging with AI and GenAI tech.  2) Manage your privacy and security options (understand data collection and retention policies and engage personal options). 3) Be particularly cautious about sharing any personal sensitive and financial information. 4) Engage privacy and security tools with AI and GenAI tech: data and security settings.  For more information about protecting your privacy, as well as other research on the topic of AI and GenAI, check the resources in the section below, Learn More.

Learn More

2025 Tech Trends and Adults 50-Plus
https://www.aarp.org/pri/topics/technology/internet-media-devices/2025-technology-trends-older-adults/

AIandYou is a non-profit that educates the public about Artificial Intelligence. The website has helpful definitions and information regarding AI.
https://www.aiandyou.org

How AI and New Technology Could Support Healthy Aging, NCOA Article, February 20, 2024
https://www.ncoa.org/article/how-ai-and-new-technology-could-support-healthy-aging/

How to Use Generative AI Tools While Still Protecting Your Privacy, Wired.Com, July 16, 2023 
https://www.wired.com/story/how-to-use-ai-tools-protect-privacy/

Addressing Access and Accessibility with Respect to Artificial Intelligence
https://www.access-board.gov/ai/